Refunds & cancellation
Subscriptions are straightforward: cancel anytime, keep access through the paid period, and contact us promptly if something went wrong.
Testing release. Paid subscriptions are disabled. Policies remain draft until operator details, support contact and billing arrangements are finalized.
Canceling
After paid billing launches, the intended cancellation process will be available through workspace billing settings. It is not enabled yet. Cancellation stops the next renewal; it does not immediately remove access. Your plan remains active until the end of the current billing period.
Refunds
Monthly subscription charges are generally non-refundable after a billing period begins. If you were charged after a timely cancellation, experienced a duplicate charge, or the paid service was materially unavailable, contact us within 14 days and we will review the request fairly. This policy does not limit mandatory consumer rights.
Plan changes
Upgrades may take effect immediately with a prorated charge. Downgrades normally take effect at the next renewal. Any different amount and timing will be shown before confirmation.
How to request help
Email the support contact (not configured yet) from the account email and include the invoice number and reason for the request. Do not send full payment-card information. We aim to respond within two business days.